Support & Help

Quick help

Billing, refunds & subscriptions

Buying is simple, secure, and risk-free. Here's exactly how payments, refunds, and subscriptions work — no surprises, no fine print.

Secure payments via Paddle

All payments for AI Befreier are securely handled by our official reseller and Merchant of Record, Paddle.com Market Ltd. When you check out, your card or PayPal details go straight to Paddle's PCI-DSS–compliant payment system — we never see, handle, or store your card data. Paddle is the seller of record on your statement and on your receipt, calculates and remits any applicable VAT or sales tax for you, and is your point of contact for the financial side of every order. You can review the terms that apply to every purchase in Paddle's Buyer Terms.

30-day money-back guarantee — how to request a refund

Not happy for any reason? You're covered by a no-questions-asked 30-day money-back guarantee. Here's the exact process:

1. Within 30 days of your purchase, email us at support@flowent.de from the address you used at checkout.
2. Include your Paddle Order ID (or the txn_… license code) so we can locate your order instantly. See “Where to find your Order ID” below if you're not sure where it is.
3. We confirm your request and forward the refund to Paddle, the Merchant of Record that processed your payment.
4. Paddle issues the refund back to your original payment method — the same card or PayPal account you paid with. You'll receive a confirmation email from Paddle once it's done.
5. The refund typically lands within 5–10 business days, depending on your bank or card provider.

That's it — no forms, no phone calls, no hoops. After a refund, the extension simply returns to the free tier on its next routine license check.

Where to find your Paddle Order ID

Your Order ID (and your txn_… license code) is easy to find in two places:

• In your Paddle receipt email — sent automatically right after purchase, with a subject line from Paddle (check spam/promotions if you don't see it). The Order ID and transaction code are listed in the receipt details.
• On the checkout success page — shown on screen immediately after your payment goes through, where your license (txn_…) code is also displayed.

Can't find either one? No problem — just email support@flowent.de from the address you used at checkout and we'll look it up and resend everything for you.

Manage or cancel a subscription

Monthly and yearly plans renew automatically and are billed by Paddle. You're always in control of your subscription, and cancelling is straightforward:

• Use the "Manage subscription" / cancellation link in any Paddle invoice or receipt email — it opens Paddle's secure self-service portal where you can update your payment method or cancel.
• Or simply email support@flowent.de and we'll cancel it for you, no questions asked.

When you cancel, you won't be charged again, and your access continues until the end of the period you've already paid for — you keep every premium feature until then. Need a different billing cycle or have a tax/invoice question? Email us and we'll sort it out.

Payments processed by Paddle.com Market Ltd. as Merchant of Record. All transactions are subject to Paddle's Terms and Buyer Terms. Provider: Flowent (sole proprietor: Luis Ens), Freiburg, Germany.

Report a bug

Something not working right? We fix layout and detection issues as our top priority — AI platforms change their pages often, and a good bug report lets us ship a fix fast. Use the one-click button below to open a pre-filled email, fill in the blanks, and hit send. The more of the checklist you complete, the quicker we can reproduce and resolve it.

What to include

Button didn't open your mail app? Just email support@flowent.de directly and paste the six points above. We reply within 1–2 business days.

Frequently asked questions

Your data & how to delete it

AI Befreier is built local-first. Everything you create with the extension — your chats, your settings, your export history and your saved "vaults" — is stored only in your browser's local storage (chrome.storage.local and IndexedDB) on your own device. Your chats, exports and vaults are never synced to a cloud, never sent to our servers, and never shared with third parties. Because it lives on your machine, you stay in full control of it at all times. (The one exception: an anonymous monthly export counter — a single number with no chat content or personal data — syncs across your Chrome profile via chrome.storage.sync so your free-tier limit stays consistent across your devices.)

How to delete everything — step by step

1. Open Chrome and go to chrome://extensions (or click the puzzle-piece icon → Manage extensions).
2. Find AI Befreier in the list.
3. Click "Remove", then confirm "Remove" in the dialog.
4. That's it — Chrome instantly and permanently deletes all of AI Befreier's local data (chats, settings, export history and vaults) from this device. It is unrecoverable. (An anonymous export counter — a single number with no chat content or personal data — may remain in your Chrome profile sync; clear it via chrome://settings sync or by clearing chrome.storage.sync if you want to remove it too.)

Prefer to clear the data without uninstalling? Open the extension → Options and use the reset/clear controls there, or clear this site's storage from Chrome's settings. Either way the data is removed locally from your device.

The one thing stored outside your browser — and how to erase it

To validate your premium seat, we run a minimal license backend. It stores exactly one anonymous pair: your Paddle transaction ID and a one-way SHA-256 hash of your device identifier. That's all. It holds no chats, no names, no email address and no message content, and the device hash cannot be reversed back to a person. We keep this single record only to confirm that a paid license is active.

Under the GDPR right to erasure (Article 17), you can ask us to delete this license record too. Just email support@flowent.de from the address you used at checkout and we will erase it. (Note: erasing the license record also deactivates premium for that license.)

At a glance

Your data & privacy

Privacy is the whole point of AI Befreier. Your chats never leave your browser — there is no chat-content cloud sync, no account, and no telemetry (the only thing that syncs across your Chrome profile is an anonymous monthly export counter — just a number, no chat content). For the complete details on what we do and don't collect, read our full Privacy Policy.

What we store

• Your conversations and exports — stored only in your browser. We never see them.
• License records — only a Paddle transaction ID and an anonymous SHA-256 device hash. These cannot be traced back to you as a person.
• No tracking — no analytics cookies, no behavioural telemetry, no third-party ad pixels.
• One anonymous counter — to enforce the free-tier limit, a monthly export count (just a number, no chat content or personal data) syncs across your Chrome profile via chrome.storage.sync. That is the only thing that leaves your device, and it cannot identify you.
• No personal profile — we never build a profile of who you are or what you ask the AI.

Delete your data

1. Remove local data instantly: open the extension → Options → "Clear local data", or simply uninstall the extension from chrome://extensions. This wipes every export and setting stored on your device.
2. Deactivate your license: in Options → License → Deactivate. This frees the device slot and removes the device hash association.
3. Erase your license record: email support@flowent.de from the address you used at checkout and ask us to delete your license data. We action verified deletion requests within 30 days and confirm by email.

Want the full picture of how we handle your data, your GDPR rights, and how to contact us? Read our full Privacy Policy →

Data controller: Flowent (sole proprietor: Luis Ens), Freiburg, Germany. Privacy questions: support@flowent.de.

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